Duration of Service: from: ____3 June 2017________ to: _______4 June 2017_____
Reason for Service: _______________________________________________________________________________Overnight getaway with family requiring carer services_______________
Was the service from Country Mile Home Care professional, reliable and timely? __Extremely, could not have asked for more – professional, caring, considerate, engaging and conscientious – so good even the men noticed the excellent service!____________________
How would you rate the care staff performance on a scale from 1 – 5, (1 = very bad, 5 = excellent)
1 2 3 4 5
Please tell us the reason for your rating: _____________________________________________________________________________5 – see above – nothing was too much trouble, and everything dealt with without any fuss.
Was the care staff polite, responsive and flexible? _____________________________________________________________________________Very, considering the lack of suitable facilities and tight spaces._____________________
Reason for ending the services (i.e. unsatisfactory service, financial difficulties, moving to residential care, decline in health condition, improvement of health condition, services no longer needed) ________________________________________________________________________________N/A_____________________________________________________________________________________________________________________________________________
Would you use Country Mile Home Care again if you needed assistance? YES
Would you recommend Country Mile Home Care to a friend or relative? YES
Do you have any suggestions for improvement? __________________________________________________________________________________________________________________________________________________________No – we really appreciated your (Anne’s)__assistance in organising the service and were delighted with Meridith – please pass on our heart felt thanks to both._______________________________________________________
Thank you for your feedback, we appreciate your comments!